How Does the Fulfilment Process Work?

The process commences upon the arrival of your products at our warehouse. We check the incoming inventory to ensure the correct quantity is received and the quality is acceptable. This step involves checking for any damage, discrepancies, or missing items. We then add details of each product into the system so that it can be sorted and organised correctly.

The next step in the fulfilment process is to efficiently organise and store your goods in the warehouse to ensure quick access to products when orders are received. You can monitor your stock levels in real-time using our inventory management system.

When a customer places an order, the fulfilment process begins. The order details are received, processed and prepared for delivery via our order management system. Our warehouse staff collect the orders and ensure that the right products are sent to the right customers. Then, the products are carefully packed for shipping. Also, any special requests or notes for your customers are added to the packages.

Once we have prepared your parcels for delivery, we send them out using our reliable logistics partners. We work to get your orders to your customers on time, and safely. We strive to ensure your orders are delivered on time, and safely and meet customer satisfaction.

Managing product returns and exchanges is an integral part of our fulfilment process. If your customers decide to return a product for any reason, they’ll return it straight to us for processing. Returns processing involves quality control checks and sorting returned products accordingly. They are then restocked, returned, or sent to a recycling centre.